ShipCaptain Privacy Notice

Overview

At ShipCaptain, your privacy matters to us. This Privacy Notice explains what personal information we collect, how we use it, who we share it with, and how we protect it. It also tells you how you can access, update, or delete your information, and manage your communication preferences.

This notice does not cover information collected by any of our partners or affiliates that have their own privacy policies. Also, it doesn’t apply to information about ShipCaptain employees. Depending on where you live, some parts of this notice may vary due to local laws.

What Information We Collect

We collect personal information in connection with things like:

• Using our website, apps, or services
• Shipping, pickup, and delivery of packages
• Customer service communications (calls, chats)
• Promotions and events
• Feedback and surveys

Types of information include:

• Contact details: name, address, email, phone
• Shipping details: sender, recipient, package tracking
• Payment info: card details, billing address
• Login credentials: usernames and passwords may be stored by the authentication system
• Location info when you use certain app features
• Information from third-party platforms or social media if you connect through them
• Data collected automatically, like IP address, device type, and cookies

We may also receive information from partners or public sources to help improve our services.

How We Use Your Information

We use your information to:

• Process and track shipments
• Provide customer support
• Manage your ShipCaptain account
• Send you updates about your deliveries
• Offer products and services we think you might like
• Run promotions and contests
• Improve our website, apps, and services
• Protect against fraud and comply with legal requirements

We may also use cookies and similar tools to personalize your experience and show relevant content.

Sharing Your Information

We do not sell your personal information. We share information only with:

• Service providers helping us deliver packages or support services
• Our trusted business partners involved in shipping or payment processing
• Legal authorities when required by law
• Affiliates and partners for marketing purposes, with your consent

Your Privacy Choices

You can:

• Access and update your personal information via your ShipCaptain account
• Request deletion of your information (subject to certain legal or business obligations)
• Opt out of marketing emails or communications
• Manage cookie preferences through your browser settings

If you want to exercise your rights, you can contact us anytime (see below).

Protecting Your Information

We use physical, technical, and administrative safeguards to keep your personal information safe. However, some info on packages may be visible during shipping.

Data Retention

We keep your data only as long as necessary to provide our services or comply with laws.

Children’s Privacy

We do not knowingly collect information from children under 13. If you believe we have, please contact us to remove it.

International Shipping

Currently, we don’t offer international shipping, but we may in the future. If and when we do, this Privacy Notice will cover how your information is handled across borders.

Contact Us

Questions or requests? Reach out to our Privacy Team:

Email: privacy@shipcaptain.com
Mail: ShipCaptain Privacy Office

123 Harbor Lane
Port City, State ZIP